Reporting your BankFinancial ATM or Debit Card lost or stolen is easy by following one of the steps below:
Call the Customer Service Center:
During regular business hours (Monday - Friday, 8am - 8pm and Saturday, 8am - 3pm CST), call 1.800.894.6900 to speak to a representative.
By phone, when the Customer Service Center is closed:
  • Call Bank-by-Phone at 1.800.244.2265
  • Select "6" for "ATM or Debit Card Activation or Deactivation"
  • Select "1" for "ATM or Debit Card Deactivation"
  • You will then need to call the Customer Service Center at 1.800.894.6900 during normal business hours (Monday - Friday, 8am - 8pm and Saturday, 8am - 3pm CST) and speak to a representative to order a new card
By phone, 24/7, Elan Customer Service Center:
Call 1.800.264.5578
Protect Yourself Against Debit Card Fraud with the My Mobile Money App.
The My Mobile Money Access App gives you control of your BankFinancial Debit Card right from your smart phone. You’ll be able to protect your account from fraud with customizable alerts and services available 24/7. You can even set the app to deny a transaction before it takes place, or shut down your debit card activity in an instant. Download the My Mobile Money App today!