Frequently Asked Questions
Frequently Asked Questions (FAQs)
Click on a question below to jump down to the answer:
What is the ABA Routing number for BankFinancial? back to top
How do I activate my new BankFinancial Debit Card? back to top
Before activating your card, please have the following available:
- Last 4 of your Social Security Number
- Last 4 of your primary account number
- Phone number associated with your account
- You will also be asked to enter a 4-digit PIN to associate with this new card. The 4-digit PIN can be any number of your choosing.
To activate your Debit card:
Call 1.833.933.1640. Then follow the prompts.
If you are calling from outside the U.S. or your primary address is a foreign address, call: 1.847.279.9000.
How do I change my Debit Card PIN?
Are there User Guides for Online Business Banking? back to top
Are there specific browser setting that I will need in order to use Online Business Banking? back to top
Session = Enabled
Permanent = Enabled
Version 6.x or higher
Version 9 or higher
Does it matter what web browser I use with Online Banking?
It is recommended that you use a web browser that is currently receiving security updates and technical support for the lifecycle of the version you have installed. Online Banking is compatible with most current web browsers such as Google Chrome, Microsoft Edge, Mozilla Firefox, and Apple Safari.
If you are using Internet Explorer (IE), please use a different web browser to access Online Banking, as Microsoft will no longer be supporting IE, and many websites will no longer function with the IE browser. Microsoft recommends using Microsoft Edge as your default browser.
What fees are associated with my account(s)? back to top
What services does BankFinancial offer for my account? back to top
What types of Business Checking Accounts does BankFinancial offer? back to top
What type of Business CD Accounts does BankFinancial offer? back to top
I lost my ATM/debit card? How do I report it? back to top
Reporting your BankFinancial ATM or Debit Card lost or stolen is easy by following one of the four steps below:
- Call the Customer Service Center:
During regular business hours (Monday - Friday, 8am - 6pm and Saturday, 8am - 2pm CST), call 1.800.894.6900 to speak to a representative.
- After Business Hours -Lost or Stolen ATM/Debit Card (24/7) :
NOTE: You will then need to call the Customer Service Center at 1.800.894.6900 during normal business hours (Monday - Friday, 8am - 6pm and Saturday, 8am - 2pm CST) and speak to a representative to order a new replacement card.
What do I do if my BankFinancial Visa credit card was lost or stolen? back to top
Reporting a lost or stolen card is simple.
During regular business hours (Monday - Friday, 8am - 8pm and Saturday, 8am - 3pm CST), call 1.800.894.6900 to speak to a representative.
After regular business hours:
- Consumer Cardholders in the U.S. and Canada: 1.800.558.3424.
- Business Cardholders in the U.S. and Canada: 1.866.552.8855.
- Outside U.S. and Canada, cardholders can call collect using local operator: 1.503.401.9991.
- For the hearing impaired, please call 1.800.685.5065 in the U.S. or Canada or 1.512.865.2002 in all other countries.
You can find your account number on your checks, on your statements, or by visiting your local branch. To find your nearest branch, you can use our branch locator
To re-order checks, please visit your local branch or call our Customer Service Center at 1.800.894.6900
. To find your nearest branch, you can use our branch locator
Where can I go to reset my password for my account? back to top
To reset your password for any of the services we offer navigate to our Login Help page and select the service from there to reset your password. You can also contact our Customer Service Center at 1.800.894.6900.
I would like to enroll in one of your services, where do I go? back to top
To sign up for Personal or Business Online Banking or any of our other services we offer, navigate to our Enrollment page and select on the service you wish to register for.
Other questions? back to top
You may use the search tool
for information on specific products or services. Or you may call our Customer Service Center at 1.800.894.6900
or contact us.