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Introducing Card Suite Lite
Take Control of Your BankFinancial Debit Card — Anytime, Anywhere
Download the Card Suite Lite app and manage your card right from your phone:
- Freeze or Unfreeze Instantly – Protect your account with a tap.
- Get Real-Time Alerts – Know when and where your card is used.
- Set Spending Limits – Control monthly or per-transaction amounts.
- Customize Card Use – Choose where and how your card can be used.
- See Detailed Transactions – View enriched merchant names and logos.
You can also use Card Suite Lite to manage your spending. With customizable controls, alerts for spending limits, and easy-to-find account balances, you can set a budget and stick to it.
Monitor Your Debit Card with Transaction Alerts
A wide range of alert options make Card Suite Lite an app that meets your specific needs. You can set alerts for:
- All card activity
- Spend limits
- "Card-Not-Present" transactions
- By location alerts
- International transactions
- Card status changes
- Specific merchant and transaction types
- Dependent card activity
Card Controls Help Protect Your Account from Fraud
You can even set the app to deny a transaction before it takes place, based on the criteria you set. As with turning your card on and off, card controls will not interrupt recurring bill payments such as gym memberships or subscriptions.
Account Management Allows for Greater Control
Account Management Allows for Greater Control
Card Suite Lite also has account management features that enable you to keep an eye on your account balance and manage your money no matter where you go.
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For more information, view the Card Suite Lite User Guide.
Download the Card Suite Lite App Today!*
*Message and data rates may apply.
Card Suite Lite FAQ
INTRODUCTION & REGISTERING
What is the Card Suite Lite App?
Card Suite Lite is a mobile app that allows you to control how, when, and where your debit and/or credit cards are used. It is a simple and secure way to manage and monitor your payment transaction activity. The Card Suite Lite App can help keep your payment cards safe and provide instant notifications whenever your card is used.
What is required to use it?
Card Suite Lite requires you have a credit and/or debit card account issued from BankFinancial or a financial institution that is enrolled in Card Suite Lite. You will also need an Apple or Android smartphone. You will also need an Apple or Android smartphone. After downloading the app, you will be instructed to enter your full card number followed by additional authentication information. Once registered, you can begin using the app immediately.
How do I get the Card Suite Lite app?
The Card Suite Lite mobile app is available on both Apple and Android mobile devices.* If you have an iPhone, you can download the app from the Apple Store. If you have an Android phone, you can download the app from the Google Play store. Once the app has successfully downloaded to your mobile device, you can begin the card registration process.
The Card Suite Lite mobile app is available on both Apple and Android mobile devices.* If you have an iPhone, you can download the app from the Apple Store. If you have an Android phone, you can download the app from the Google Play store. Once the app has successfully downloaded to your mobile device, you can begin the card registration process.
*Message and data rates may apply.
Is there a fee to use the app?
No. It is provided to you at no cost so you can have more control over your card.
No. It is provided to you at no cost so you can have more control over your card.
How many cards can I register?
There is no limit as to how many cards you can register. However, we recommend registering no more than 20 cards to a single profile. Any more than the recommended number may affect app performance.
There is no limit as to how many cards you can register. However, we recommend registering no more than 20 cards to a single profile. Any more than the recommended number may affect app performance.
What kind of cards can I register?
Debit and credit cards can be registered as long as they have a 3-digit CVV key. Normally, ATM cards are the ones that do not have this code, therefore are ineligible for registration.
Debit and credit cards can be registered as long as they have a 3-digit CVV key. Normally, ATM cards are the ones that do not have this code, therefore are ineligible for registration.
What kind of mobile devices are supported?
Android – OS version 8.0 or later
Apple– iOS version 11.0 or later
Apple– iOS version 11.0 or later
What if I am having trouble during registration?
Please use the Contact Us button at the bottom of the landing page or call our Customer Service Center at 1.800.894.6900 and a representative will be more than happy to assist you.
Why do you need my email address?
Your email address is needed in case you forget your password and need to reset it using the ‘Forgot Password’ link.
Your email address is needed in case you forget your password and need to reset it using the ‘Forgot Password’ link.
CONTROLS & ALERTS
Once I register my cards, how do I begin managing and monitoring my payment activity?
You can begin using the service immediately following registration. When you freeze a card, all transactions for that card will be blocked immediately except for recurring/auto payments.
To freeze your card, click the Freeze icon. The card that has been frozen will display Card Frozen.
When ready to make a purchase, you can turn the card back on instantly, simply click the Unfreeze icon
You can begin using the service immediately following registration. When you freeze a card, all transactions for that card will be blocked immediately except for recurring/auto payments.
To freeze your card, click the Freeze icon. The card that has been frozen will display Card Frozen.
When ready to make a purchase, you can turn the card back on instantly, simply click the Unfreeze icon
In addition to the card on/off function, you can start selectively setting controls and alerts by channel (in-store, online, mobile, ATM, etc.). You can also set transaction spend limits, select geographic locations where the card can be used, set specific merchant categories, view recent transaction history, receive real-time alerts and much more.
What is a real-time alert?
A real time alert is an immediate push notification sent to the app. You can select to be alerted on all payment transactions or you can choose just to be alerted for “selected” transactions. Alerts are available by spend limits, location, transaction type and/or merchant category.
A real time alert is an immediate push notification sent to the app. You can select to be alerted on all payment transactions or you can choose just to be alerted for “selected” transactions. Alerts are available by spend limits, location, transaction type and/or merchant category.
By turning my card off or "freezing my card" am I closing my account?
No. Using card controls does not change the status of your account.
No. Using card controls does not change the status of your account.
How long does it take for a control or alert setting to take effect?
Controls and alerts come into effect immediately after you save your preferences.
Controls and alerts come into effect immediately after you save your preferences.
If I have my card turned off will my recurring transactions go through?
Yes. Recurring transactions (Auto Pay) will be approved while your card is turned OFF (or Frozen), unless recurring transactions have been turned OFF prior to your card being turned OFF.
Yes. Recurring transactions (Auto Pay) will be approved while your card is turned OFF (or Frozen), unless recurring transactions have been turned OFF prior to your card being turned OFF.
Can I use My Location, My Regions and International at the same time?
Yes. My Location, My Regions, and the International card control can be used in conjunction with one another.
Yes. My Location, My Regions, and the International card control can be used in conjunction with one another.
I turned my card on and set My Location. I was at the merchant, and my transaction was still declined. Why?
You can see which card controls were invoked in order to decline a transaction within the app. Once you are logged in, tap on View all Transactions. Find the one that was denied and click on the transaction to view transaction details. If the transaction was declined due to a card control setting the specific control will be indicated under “Transaction Declined.”
You can see which card controls were invoked in order to decline a transaction within the app. Once you are logged in, tap on View all Transactions. Find the one that was denied and click on the transaction to view transaction details. If the transaction was declined due to a card control setting the specific control will be indicated under “Transaction Declined.”
One-Time Override. As the owner, you can perform a one-time override within 10 minutes of a transaction being declined due to card controls for the exact same purchase. Click on the notification and open the declined transaction in the Card Suite Lite app. Click the Override button and the Enable Override message will appear. Click Enable and re-try the transaction.
Please note: The transaction could also be declined because of external factors like insufficient funds or fraud monitoring - Card Suite Lite will not display these external factors. For more information on why a transaction was declined for reasons other than the Card Suite Lite card controls, please contact our Customer Service Center at 1.800.894.6900.
What are Alert Preferences?
Alerts let you know every time a card transaction is attempted. You can choose to be alerted for all, or individually selected transactions. Selected alerts are also available by location, transaction type, merchant type, and threshold amount.
Alerts let you know every time a card transaction is attempted. You can choose to be alerted for all, or individually selected transactions. Selected alerts are also available by location, transaction type, merchant type, and threshold amount.
MANAGING THE APP
Once I get a new, replacement smartphone how do I begin using the service again?
Simply download the app to your new smartphone and login with your current user id and password. Your control preferences will remain in place, but your alert preferences will need to be reset.
Simply download the app to your new smartphone and login with your current user id and password. Your control preferences will remain in place, but your alert preferences will need to be reset.
I received a new card number. Will it be automatically updated in the app?
When your card is reissued with a new card number, you will need to add the new card to the app via the standard registration process. This can be done by going to your Profile by clicking your initials at the top of the Card Details page and then select Add a New Card. Be sure to “un-manage” the old card. If your card is reissued with the existing card number, you will not need to add it to the app again.
When your card is reissued with a new card number, you will need to add the new card to the app via the standard registration process. This can be done by going to your Profile by clicking your initials at the top of the Card Details page and then select Add a New Card. Be sure to “un-manage” the old card. If your card is reissued with the existing card number, you will not need to add it to the app again.
What if I need help with the app?
The “Contact Us” page provides information on how to contact us or where you can send an email to BankFinancial. You may also contact our Customer Service Center at 1.800.894.6900.
The “Contact Us” page provides information on how to contact us or where you can send an email to BankFinancial. You may also contact our Customer Service Center at 1.800.894.6900.
How long will my transaction history display?
You can view up to 12 months of transaction history. To see transaction details, click on the specific transaction. All transactions with that merchant from the past 12 months will be shown. For even more information, click “View transaction details.”
You can view up to 12 months of transaction history. To see transaction details, click on the specific transaction. All transactions with that merchant from the past 12 months will be shown. For even more information, click “View transaction details.”
My pending purchase shows it is for more than I paid. Why?
Some merchants send pre-authorizations at higher amounts to test cards' validity. For example, a $25 gas purchase might display as $26. Pre-authorizations are common at the pump, for a hotel stay, or for a car rental. Even though the charge is listed in the app for more, it will clear your account for the correct amount.
I only want to manage one of my cards, but they're all being displayed.
The Manage icon allows you to archive a card to hide the card from the home view while keeping the card controls and the ability to freeze/unfreeze the card. Archiving a card only removes the card and transaction history from the home page view, all controls remain active. If you archive a card, you will no longer receive notifications for that card.
Archived cards can be found under the Profile section. From the Archived Cards page, you can Unarchive, Freeze/Unfreeze and/or Delete Card.
How do I access the menu or log out?
Go to your Profile by clicking your initials at the top of the Card Details page. This will display a menu list and give you a Logout option.
Go to your Profile by clicking your initials at the top of the Card Details page. This will display a menu list and give you a Logout option.
How do I get more information about the features and functionality of the app?
A Card Suite Lite User Guide is available.
A Card Suite Lite User Guide is available.
What if my smartphone is stolen? How secure is the app?
A password is required to login to the app. Additionally, the app does not store personal information on your mobile device and will only ever display the last four digits of your card number.
A password is required to login to the app. Additionally, the app does not store personal information on your mobile device and will only ever display the last four digits of your card number.
How can I log in to the app without entering my login name and password every time?
You can login with Touch ID on both iOS and Android devices that support this functionality. Additionally, Face ID can be used on supported devices as well.
You can login with Touch ID on both iOS and Android devices that support this functionality. Additionally, Face ID can be used on supported devices as well.
If your mobile device does not have the capability for login using Fingerprint or Face ID, you will be offered the option of setting up a numerical passcode.
Additionally, if you own a biometrics-capable device and would prefer to use a numerical passcode, you may be able to turn off biometrics specifically for the Card Suite Lite app on your mobile device. This depends on the Operating System that you’re running on your mobile device.
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