When you have questions, concerns, or general feedback, we are here to help. Please choose the contact method that is most appropriate to the urgency of your request, or that works best with your schedule and availability.


Use our e-mail form to submit your questions. Please note the following:

  • Do not send any confidential information, including account numbers, social security numbers, PINs or account access information via e-mail.  
  • Do not send requests to unlock your account or reset your password for your retail or business online banking access. For these requests, please call Customer Service at 1.800.894.6900.

Email Us


We are available to take your call:

  • Monday - Friday 8:00 am to 8:00 pm
  • Saturdays 8:00 am to 3:00 pm
    • General Customer Service: 1.800.894.6900
    • Loan Services: 1.800.894.6900
    • Financial Assurance: 1.888.409.5300
    • 24/7/365 ATM/Debit Card Cancellation: 1.800.264.5578
      • International Card Cancellation: 1.412.552.2698
    • ATM/Debit Card Activation: 1.800.448.8268


You can stop by any of our branch locations and ask to speak with a Branch Manager regarding feedback or questions.


BankFinancial Customer Service
48 Orland Square Dr, Orland Park, IL 60462

General Feedback

Whether you're looking to praise a recent banking experience, or provide constructive criticism, we welcome you to share the details using our 24-Hour Automated Customer Feedback Phone Line or e-mail.

  • 24-Hour Automated Phone Line:  1.708.675.6776
  • email us (Please include your Full Name, Contact Reason and the best time/method to reach you).

Frequently Asked Questions

Search our Knowledge Base to find answers to frequently asked questions. You can also contact us using our Secure Chat and eMail options.

Routing Number

BankFinancial's routing number is 271972899.