Internet Banking Upgrade Provides Security Improvements

In conjunction with the recent upgrade to our Internet Banking site, we have added additional layers of security to prevent non-authorized access to Internet Banking applications and the data contained within a secure Internet Banking end-user session. Because of this, we are no longer allowing non-authorized interactions with Internet Banking application components. This security improvement has the following effects:

We have found that some third party software installed into standard browsers and computers (i.e. toolbars, adware, etc.) make attempts to directly interact with our application using non-authorized methods. Many of these browser add-ins are known to be spyware products and we believe the Internet Banking application should not allow such interactions.

Internet Banking will present an error message to the end user if they encounter some of these issues. The message will read: Error #1512

Due to increased security, your computer settings will not allow you to log in. This error message will link to the login help file that explains appropriate browser settings. We suggest you check all computer, browser and third party software settings that may limit this login session. If you need further assistance please contact us at 800-894-6900.

Internet Explorer Content Advisor Defect

Microsoft Internet Explorer has a feature called Content Advisor that allows parents to restrict access to certain sites, based on content filter settings. Unfortunately, there is a known defect in Microsoft Internet Explorer that causes it to behave inappropriately with our security enhancements. Under this scenario, Internet Explorer will cache the Internet Banking login page despite BankFinancial's adherence to the technical standards that would tell the browser not to store our login pages in a local cache.

Option #1: End users who have Content Advisor enabled in Internet Explorer will require some changes that need to be made in order to use Internet Banking. If you have Content Advisor enabled within your browser, these are the steps required to access Internet Banking:

1. Click on Tools
2. Select "Internet Options"
3. Select the "Content" tab
4. Select "Settings" and input the Content Supervisor password. (The password was created when Enabling the Content Advisor; if you have forgotten this password contact Microsoft.)
5. Select "Approved Sites"
6. Copy and paste the entire Login page URL; For example: www.bankfinancial.com/onlineserv/HB/
7. Select "Always" and then click "Apply"
8. Click "OK" to close the Window
   When logging into Internet Banking, you may see the following message box:
9. Select "Yes" to continue

Option #2: To Disable Content Advisor:

1. Click on Tools
2. Select "Internet Options"
3. Select the "Content" tab
4. Within the Content Advisor section, click the "Disable" button
5. You will be prompted to input the Content Supervisor password. (The password was created when enabling the Content Advisor.)
6. Click the "Apply" button
7. Click the "OK" button to close the window.

Spyware/Adware

Due to increased security, certain spyware/adware may also prevent end-user access into Internet Banking. In order to log into Internet Banking, end users must remove this type of software from their computer.

Spyware is Internet jargon for advertising supported software (Adware). It is a way for shareware authors to make money from a product, other than by selling it to the users. Adware typically reports your Internet surfing habits back to a third party site for data collection purposes. In order to protect your financial privacy, it may be necessary to install a spyware/adware search tool to determine if your computer has any of this software installed. If you determine that adware or spyware has been installed on your computer, the software will need to be removed.

If you continue to have problems signing on to Online Banking, please call us at 800-894-6900.